MiroLens Privacy Policy

Account information such as name, email address, company details, authentication status, and workspace membership.

Widget and conversation data such as visitor messages, lead details submitted through a chat flow, widget configuration, page origin, timestamps, and routing status.

Usage and technical data such as device information, browser type, IP-derived region, logs, cookies, and analytics events needed to operate and secure the service.

If you sign in with Facebook, we ask only for your email address and your public profile. We store your email address, first name and last name to create and identify your MiroLens account, and a keyed hash of your app-scoped Facebook ID so we can act on deletion requests you make through Facebook. We do not store your Facebook access token, and we do not use Facebook data for advertising.

You can delete this data at any time: delete your account from Profile in the dashboard, or remove MiroLens under Settings & privacy > Settings > Apps and websites on Facebook. Either way we delete your account and the Facebook data we hold, and give you a confirmation code. See the Data Deletion Instructions at /data-deletion.

To provide the MiroLens dashboard, chat widget, lead capture workflows, analytics, account access, support, and service communications.

To help businesses qualify enquiries, route conversations, improve widget performance, prevent abuse, and maintain security.

To comply with legal obligations, enforce service terms, investigate misuse, and protect MiroLens, RiseForge, customers, and visitors.

MiroLens may use cookies, local storage, and similar technologies for authentication, session continuity, preferences, security, and analytics.

Embedded widgets may store limited visitor state so the chat experience can continue across page views where appropriate.

We do not sell personal information. We may share data with trusted service providers that help host, secure, deliver, analyze, or support MiroLens.

Payment processing for MiroLens subscriptions is handled by Paddle.com Market Limited ('Paddle'), who acts as Merchant of Record for all transactions. When you subscribe to a paid plan, your payment details are collected and processed by Paddle under their own privacy policy and terms. RiseForge receives only the information needed to manage your subscription (e.g. subscription status, plan, and billing interval) and does not store full card details.

Customers are responsible for ensuring their own use of MiroLens, including chat questions and lead handling, complies with applicable privacy laws.

We retain account, workspace, widget, and conversation data for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements.

You can delete your account yourself from Profile in the dashboard, and customers may request deletion or export of relevant account and workspace data subject to verification and applicable legal requirements. User data deletion instructions are available at /data-deletion.

MiroLens uses technical and organizational safeguards designed to protect personal information, including authenticated dashboard access, tenant-scoped data controls, and secure configuration practices.

Data is encrypted in transit with TLS 1.2 or higher. Account names and email addresses, and the copies on invoices, are encrypted at rest with AES-256-GCM before they are written to our database.

No internet service can guarantee absolute security, but we work to reduce risk and respond promptly to credible security concerns.

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of personal information.

If you submitted information through a business using MiroLens, that business may be the primary controller of your data. We may direct your request to that customer when appropriate.

MiroLens and its providers may process information in countries other than your own. Where required, appropriate safeguards are used for cross-border transfers.

We may update this privacy policy as the service changes. The latest version will always be available at this page, with the effective date shown above.